When I got back to Titusville Fl I went to the Garden street location to add another day to my rental. The girl told me the computers were down due to the storm so all transactions had to be handled by card only no cash. After I added the extra day to my rental I saw that the price would be cheaper if I returned the trailer and then rerented it. $14.95 per day a pose to $28 per day. So I told the girl I wanted to change my mine. She told me she couldn't do it because the computers were down but when I bought the trailer back they could adjust it then. Two days later when I took the trailer back it was a different girl, I explained to her the conversation I had 2 days prior and she said she couldn't adjust the price, when I asked her who I needed to talk to she said I had to call the corporate office. The corporate office spoke to one of the girls, she then went to talk to speak to her co-worker all the time leaving the corporate office waiting on my phone. The person from the corporate office was trying to tell them how to handle it but the two girls repeatedly said they know how to handle it and refused to speak to the corporate office rep again. After waiting over an hour one of the girls said to me "because the computers are down we will check the trailer in as on time and not charge you for the extra day."
Stopped in to get a price on trailer hitch for my SUV. Seemed like a good price so I told Them i would call them when I needed them to order the hitch. Called them back a week later and price was confirmed and was told I needed to leave a deposit for The hitch. Went to the shop to leave the deposit. I was told a more expensive price for the hitch and they wanted a higher deposit for them to order it. The girls working the counter didn't seem to care at all about the situation I Could not be more disappointed in the customer service. As a business owner myself I understand the need for quality customer service when running a business. Unfortunately I will take my vehicle to Orlando to have the Hitch put on.
Excellent customer service, price matched for me without my asking, which was in my book, above and beyond looking out for the needs of the customer, as well as very honest(not taking advantage of a younger customer who may not know to ask for price matching). I knew I was not being taken advantage of, very accommodating with the one way move, gave me plenty of time and miles on the truck to accomplish the move, and be able to drive it around town for a day or two after arriving since I was moving during a holiday weekend. I strongly recommend this place, and if I ever need them again, will be using them as opposed to someone else.
I ask if they has capped my wires when they removed the trailer and she assured my she did, and when I looked at my car she hadn't. When I asked her to come look at it she mumbled something under her breath, capped the wire and walked off.
I refill my propane tank there. Good place
I rented a trailer in GA to drive back to Florida after hurricane Irma. The U-Haul dealer in Georgia was fantastic. They went way beyond the norm for customer service.
When I checked in to pick up the truck everything was fine. The people were nice and friendly. I gave the day and times that I would be renting the truck. I later learned that I was charged for additional money. Not only was I charged additional money but when I asked for an explanation for the charges. It was as if she was fishing for answers to justify them taking additional money from my account. I was not able to get an answer as to what some of the charges were. If you must rent from this location, make sure they book your day and time correctly. At the end of this mess, I was charged because they failed to book my reservation correctly. I most definitely will not recommend visiting this location. Make sure you do the math on the charges, they will find a way to make you over pay.
I will not be going back to that U-Haul again. They have bad attitudes and poor customer service!
U Haul Moving Storage Of Titusville is a US Moving Company based in Titusville, Florida. U Haul Moving Storage Of Titusville is located at 2070 Garden St, Titusville, FL 32796, USA.
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